Basic
Server reboots, moving or reconnecting cables, labeling equipment, and providing reference photos.
60€
per hour
Medium
Hardware replacements, module installations, and console access for troubleshooting or configuration.
80€
per hour
Advanced
Complex operations such as network troubleshooting, hardware configuration, and other specialized support.
100€
per hour
Emergency Priority includes a €30/hour emergency uplift. This covers immediate routing to on-call engineers at any time of the day and same-day access handling. After-hours work (outside 08:00–18:00 CET Monday–Friday) is subject to a 40% uplift, which may stack with the Emergency uplift if applicable.